Part 6: Legacy Is Built in the Everyday

Published 14.05.2025 - Michael A. Di Palma

THEME: Your legacy isn’t what you leave behind—it’s what you leave in others. In hospitality, legacy isn’t a plaque on the wall or your name in a press release. It lives in the people you’ve worked with, the habits you’ve passed on, and the way you made others feel—day in, day out. It’s built one shift, one service, one decision at a time. And like everything in this industry, it looks different depending on your role—and how far ahead you're thinking.

 

LEGACY IS BUILT IN THE EVERYDAY – Just at Different Timeframes

 

TEAM MEMBERS – Leading by Example (3 Hours Ahead)  

Legacy at this level is about how you show up—on time, present, helpful, and consistent. It’s the way you support a teammate in the middle of the rush, or how you welcome the new person on their first day. The little things you do every shift become what people remember about working with you.

 How it shows up:

 - Showing kindness and patience during pressure  

 - Taking pride in your station and your standards  

 - Being the person others can count on

  

MANAGEMENT – Shaping Habits and People (3 Weeks Ahead)  

Managers build legacy through leadership—how they coach, how they correct, how they encourage. A good manager’s influence stays with people long after they’ve moved on.

How it shows up:

 - Creating a team that supports each other, not just gets through the day  

 - Building routines and rituals that people carry with them to their next job  

 - Giving people chances to grow—even before they feel ready

 

DIRECTORS – Designing with Purpose (3 Months Ahead)  

At this level, legacy is about vision. It’s about what you build—and what kind of place it becomes after you’ve gone. Legacy at the top isn’t what you do—it’s what others keep doing because of you.

How it shows up:

 - Leading with values, not just numbers  

 - Creating a culture that outlives you  

 - Supporting leaders who develop others

 

FINAL THOUGHT - Legacy isn’t built in one big moment—it’s built in all the small ones. In how you show up. In what you model. In what you teach—by example or by habit.

 

YOUR TURN - If someone shadowed you for a week, what would they say your legacy is?