Old-School Hospitality Values vs. Modern Teams 

Published 18.11.2024 - Michael A. Di Palma

The hospitality landscape has changed, and these days, teams often feel more distant from each other, their managers, and the guests. But instead of trying to bring back the old ways, it’s worth asking: how can we take the best parts of that close-knit culture and apply them to today’s work environment?

The success of the past came down to a few key things: consistent communication, shared values, and real connections at every level. Bringing those into the present might look like more regular team check-ins, putting a stronger focus on guest interactions, and making sure each person knows how their role makes a difference.

THIS DOES NOT INCLUDE CREATING WHATSAPP GROUP CHATS. While WhatsApp group chats can keep everyone in the loop, they’re often more distracting than connecting. Instead, grabbing a few minutes face-to-face or sharing a quick coffee with each team member can go a long way toward building real relationships. This way, everyone feels seen and heard.

And beyond these quick chats, setting up group activities outside of work can really boost camaraderie. Whether it’s a team lunch, a fun outing, or just a relaxed evening together, regular get-togethers let everyone connect beyond the usual work talk. These moments help build a true “work family,” creating trust and understanding that make things run smoother back on the job.

By bringing in the best parts of that connected culture and updating it for today, we can make hospitality a more satisfying experience for both staff and guests, creating a team that’s stronger and more connected.