LEADERSHIP: The Reset Hospitality Needs
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Introduction
We Didn’t Lose Hospitality Overnight – We Lost It One Compromise at a Time.
Published 28.01.2026
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![A busy restaurant with waitstaff serving dishes to seated customers, kitchen staff prepping in the background, and a bright, warm atmosphere.]()
1 - The Call to Action: The Reset
Effective immediately, we are resetting the "business."
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2 - Tech Has A Cost.
And Money Is Only Part Of It.
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![An illustration showing a person sitting at a table with a coffee cup, two people talking in the background under a glass dome, a server walking toward the table, and a wall with overlapping circles containing a British pound sign, a Wi-Fi signal, and two chairs.]()
3 - What One Full-Time Hospitality Employee Really Costs (UK)
The wage is only the starting point.
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4 - Put Hospitality Back Into Management
The old school hospitality manager did not disappear because people changed.
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5 – Make the Job a Fair Deal, Not a Heroic One
Most people do not come into hospitality dreaming of giving up their weekends to be run ragged while inhaling a lukewarm staff meal of pasta and tuna at 5.12pm.
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6. Hard Times Are Inevitable
We Need to Lead Better.
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7. The "Hospitality" for Our Own
Treat your team like you expect them to treat your guests.
